Process Improvement Tools and Techniques
Building efficient and effective processes
Organizations are driven by their business processes. The activities within
a business process are the building blocks of the enterprise where value is
created and where the majority of resources are consumed. They are the point
of connection with customers, vendors and business partners.
Efficient and effective processes contribute to an agile, productive and
profitable enterprise. Unfortunately, business processes in many organizations
consist of a complex network of inefficient and redundant activities and
outdated business rules and practices that hinder their performance.
The aim of this workshop is to provide you with a practical and effective
set of skills, techniques and tools for identifying, mapping, measuring,
analysing and improving business processes within your organization.
This workshop is a shorter, reduced scope, version of our "Business
Process Modelling and Improvement Techniques" course. It focuses on
the tools and techniques required for mapping and analysing current
processes and designing new processes.
Course Aims:
Delegates will...
- understand the four key techniques for modelling a process, the main
barriers to peak process performance, tools for analysing a process, the
principles of "future state" design and a portfolio of generic improvement
models. Delegates will have the opportunity to practice all the techniques
through a case study.
Typical Course Agenda:
Process Modelling Techniques
- Recognising a process
- Why we need several techniques
Process Hierarchy Diagrams
- The first step to understanding your processes
- An overall picture of the key processes
Process Value Chain Model
- How processes, and sub-processes, relate within the value chain
- Encourages process-thinking
- Discourages silo-thinking
Process Relationship Diagram
- Presents a management perspective
- Ties processes together
- Describes the flow of processes and the key drivers
Activity Flow Diagrams
- The detailed view of the process
- Describes the exact way of working
- Can show the work of departments, teams and individuals
Identifying the Main Barriers to Peak Process Performance
- From "Dead Zones" to "Float" - what to look for in a process
- Opportunities for 'quick hits'
Analysing the Current Process
- Value-added and non-value-added activities
- The '5 why' technique
Ishikawa Diagrams
- A structured 'idea generation' tool
- Getting to the 'root cause' of problems
Critical Analysis
- Analyze the key activities for performance improvement
The Principles of "Future State" Design
- 'Bottom up' and 'back to front' design
Generic Improvement Models
- Used to stimulate thinking
- Adapt the models to your environment
Please note that this is a typical course outline. Workshops can be
tailored to our clients' specific requirements.
For a longer, more inclusive scope, version of this workshop please see
Business Process Modelling and Improvement and Techniques
Training methods:
We use a number of training methods on our courses including
workshops and group exercises.
Delegates will have the opportunity to practice all the techniques
through a case study.
This workshop is active and fast-paced and focuses on skills
development - the 'know-how'.
This course features our Key Point Cards which provide
delegates with a quick reference back at the workplace.
Who will benefit from this course:
- Anyone who is responsible for improving processes within an organization
- Department managers
- Team leaders
- Change specialists
Delegates will receive:
- a course workbook which can be used as a reference book back at the workplace
- a set of our process improvement Key Point Cards
Recommended Duration of Course: 2 days
Recommended Number of Delegates: 6 - 12
Larger groups can be accommodated on request.
Follow-up Support:
Telephone support is available for all course delegates who
have any questions after an event.
Related Courses:
Business Process Modelling and Improvement Techniques
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